Cancellation Policy

POLICY NOTIFICATION We appreciate that you've chosen us for your massage and bodywork needs. To provide the best service possible to our clients we have implemented the following policies: CANCELLATION POLICY We respectfully ask that you provide us with 24 hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing a 24 hour notice we are often unable to fill that appointment time. This is an inconvenience to your therapist and also means our other clients miss the chance to receive services they need. For this reason, you will be charged 100% of the service fee for the missed session. We reserve the right to require a credit card number to be given to book appointments so that appropriate fees may be charged if a late cancellation does occur. We understand that emergencies can arise and illnesses do occur at inappropriate times. If you have a fever, a known infection, or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, we request that you cancel your session. Inclement weather may also result in the need for late cancellations. We will do our best to give advanced notice if we are closing or need to cancel due to bad weather and ask you to do the same. Please do not risk your own safety trying to make your appointment. Late cancellations due to emergency, illness, or inclement weather will be charged and credited to your rescheduled appointment at our discretion. LATE ARRIVAL POLICY We request that you arrive showered, hydrated, fragrance/smokefree 5-10 minutes prior to your appointment time to allow time to fill any required paperwork as well as answer any intake questions your therapist may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this ever occurs so we can do our best to accommodate you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time without making the next client late. For this reason arriving after your appointment time may result in loss of time from your massage so that your session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late arrival. In return we will do our best to be on time, and if we are unable to do so we will add time to your session to make up for our late arrival or adjust the service charge accordingly.

Contact Details

• 430 Main St, Harleysville, PA, USA

  +12678973020

  knotinmybackmassage@gmail.com